Something Wicked FAQs
Yes! It’s no problem to exchange your items. We can offer you a full exchange or refund within 14 days of receiving your order. All goods need to be returned unworn, in their original condition compete with tags. Please include the following information with the returned items: name, address, order number and a brief reason for the return.
We advise you to return goods via signed for delivery as we cannot be responsible for goods lost in transit. Any goods returned from outside the UK must be clearly marked on the customs declaration as ‘RETURNS’ to prevent customs charges begin incurred. Please contact us if you have any questions at firstname.lastname@example.org
Our return address is:
Mill 6 Ground Floor B, Mabgate Mills
Yes! We offer Worldwide standard economy shipping on all orders. Express delivery (at an additional charge) can be selected at the checkout stage, and it will be sent out to you by DHL. If you need an urgent delivery for a special occasion, please get in touch with us at email@example.com and we will see what we can do to prioritise your order!
We’re here to help! Are you able to get their usual dress size? Or measurements? Email us at firstname.lastname@example.org and we will advise you on any sizing questions you may have. You will find more information on our Size Guide.
All our beautiful lingerie is made to order and will be sent out to you within 2-3 days (often quicker!) of your order being placed. Shipping is FREE for all orders! UK parcels go out with Royal Mail First Class signed for service. International deliveries can choose between free economy shipping or Express Delivery at an additional charge. If you need an urgent delivery for a special occasion, please get in touch with us at email@example.com and we will see what we can do to prioritise your order!
We have a detailed size guide that will help you to measure yourself correctly. You can find it here Please get in touch with us if you need any specific sizing advice, we love to help you get the perfect set, it’s what we do!
All our parcels will arrive in discreet, unbranded, outer packaging, and the address label will show the sender information as ‘SW Holdings Ltd’.
We are proud to say that every single piece of our lingerie is carefully handmade by our talented team of seamstresses, at our studio in Leeds, in the north of England. As a brand we stand for empowerment, but it’s more than just a word, it’s at the heart of everything we do! After all you can’t empower women in one country and exploit them in another.
It’s easier than you think to keep your leather items in top condition! Have a read of our Leather Care Guide.
We have complimentary message cards, and we can hand write a personal message on your behalf, to be included in your luxury gift box. When you place your order, fill in the relevant box at the checkout stage detailing the wording you would like to include, and we’ll do the rest for you!